According to Gartner’s CIO Agenda Survey, Chief Information Officers (CIO) are expected to drive digital revenues for companies from 16% to 37% in the next five years. CIO consulting has become an integral part of the business agenda of many organizations, especially for the small to mid-sized companies. They not only help with cost-cutting but also promote best IT practices.
CIO consulting involves a suite of services and process mapping is one of the most crucial parts of the IT planning and management process.
What is process mapping?
Process mapping is an end-to-end blueprint of the flow of IT planning designed per the business objectives of an organization.
- Better team management
Process mapping promotes better team management and enables the employees to understand their work capabilities better. This will help them work on their skills and maximize their professional potentialities relevant to the business requirements.
- Cost reduction strategies
As maximum output from minimum cost is one of the most crucial business objectives of small to mid-level businesses, process mapping ensures the resources are pertinently utilized to the fullest.
- Analysis for improvement
CIO’s analyzes the financial health of the organization and makes a report of how to cope with the current situation. They represent the analysis in the process mapping with techniques to work on the pain points.
- Enhance Customer experience
CIOs not only have the eye to analyze the IT processing but also identify the lacunas in the business processes. With process mapping, the team will work on the areas to deliver better customer service for maintaining brand loyalty.
- Maximize ROI
As the process mapping includes cross-functional responsibilities of the employees and helps to plan an integrated management system, it ensures the organization gets maximum Return On Investment (ROI) with its limited budget and resources.
- Streamline Tasks
Process mapping is invaluable to provide concise and accurate work instructions and procedures in a centralized system that is easily accessible.
- Risk management
The CIOs can also help to identify the potential risks that may befall in the company if the necessary steps are not taken. This is again underlined in the process mapping with measures and techniques to mitigate any types of risks and imbibe the team to act promptly whenever any untoward situation occurs.
- Be future-ready
Besides mitigating the potential risks, the process mapping includes investment plans that can be spent in future for better reach out and conversions.
- Eliminate redundancy
A business might indulge in a lot of IT practices that may not be necessary. A process mapping identifies those redundancies and helps the organizations to work on the core processes that are relevant to the business requirements.